Hey, Gamers! So, many of you know that Persona 5 is my favourite game. I have been playing it for a while now, but by the time I wanted to get some cool merch, the store was closed. In the meantime, Persona 5 Royal came out, then Persona 5 Strikers, and then I played two other Atlus games that I adored! (Those being Catherine: Full Body and Shin Megami Tensei V, but I’m not done with the latter). So, it’s safe to say that I was very much looking forward to the launch of the Atlus store. When it finally came, I had to stay awake until 1 am which might be okay for normal people but I really struggle with my sleep schedule and getting it back on track and then throwing it off again wasn’t good. There are a few things that went wrong with the launch, in my opinion, so let’s talk about it!
I want to preface this by saying that I know that they’re just trying their best. I don’t want anyone to think I’m hating on them because that’s not the case. I actually completely plan on emailing the team as the website is still in beta mode, so I thought this would be a good way to gather my thoughts before doing that (and if you guys want me to include anything else, let me know!).
I have tweeted about this. I have written about this. I was so let down by this. So, there was- something going on in September. That was the official 25th-anniversary thing, right? But we basically got nothing. But after looking, I saw that the store would be launching in October. Then 30th October came, and the shopatlus Instagram page said that the launch was set for 17th November. This disappointed me because I was like “oh, October, that’s enough time to get something for my birthday in late November”. Not just that, but as late as 20th September they were talking about the launch as if it was happening in October. I get that it might not have been ready, but at least give up somewhat of an explanation instead of making it out like the October launch was never going to happen.
When the launch was happening, if you googled ‘Atlus shop’ or a variation, the shop didn’t show up. I had to go through the Instagram account to get the link to the shop. What was showing up was all of the notices Atlus put out about the shop coming soon on their actual site. No links to it or anything. Not the best for those who just realised the time and wanted to buy something quick in case they sold out.
This was the biggest thing for me. While official gaming merch is seemingly expensive, I’m often surprised by how cheap things are if you order directly with the gaming company. It wasn’t the pricing of the product that I had a problem with, I want to make that clear. I went to order a pillow of Joker, and then got told that my £30 order came to over £100… because of shipping.
I then went to order a shirt – a pre-order, by the way – only to have the same issue. Only having priority delivery for international shipping isn’t good, especially when it comes to pre-orders. Why the hell would I want to pay extra money to get the item in 6-10 days when I’m not going to get it until December anyway? It makes no sense.
For the record, I ended up getting a mug for £15 and had to pay nearly £50 in total because of shipping, but at least I got something.
This isn’t something I had an issue with, but I know a lot of people had an issue with this. The only products available to properly order (not pre-order) were 25th-anniversary stuff. Don’t get me wrong, a lot of the stuff was nice but why would you want all the protagonists if you’ve only played 2 or 3 of the games? There was little to no single protagonist merch, and all of the focus was on the protagonists.
I did expect this, but I can see why people were so frustrated with it too.
I haven’t heard anyone other than me have this problem, so it might just be something I’m used to from where I shop for clothes and stuff, but there was no sizing chart. It just said ‘regular fit’ for the clothes. But to my understanding, different countries have different sizing standards so I wasn’t to know what size to get without a sizing chart, which meant I wasn’t able to get the shirt I wanted or any hoodies or jackets.
Overall, this experience was disappointing, which is made a little worse by the fact that I didn’t have very high standards in the first place. Atlus said multiple times that there would be worldwide shipping, but it isn’t accessible to most people. I sincerely hope that the website gets better, Atlus negotiates better shipping at more affordable prices and that they overall just learn from this experience.
So, that’s it for this post, Gamers! I talked a little bit about this in a recent stream over on Twitch (our channel name is 2nerds_1game) so if you want to check that out, the video is still up. Do you have any thoughts on this? I really wanted to give them the benefit of the doubt, I know this was a big thing that just went wrong… but I can’t help but feel like some things were preventable. Let me know what you thought in the comments below, and I’ll see you next post, Gamers!